Privacy Policy
At ProGamerPulse (“we,” “us,” “our”), accessible at progamerpulse.com, we are committed to safeguarding the privacy and personal data of our users. We value the trust you place in us when interacting with our website and services, and we are committed to maintaining the highest standards of data protection in line with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
We recognize that your privacy is of paramount importance. This Privacy Policy outlines how we collect, store, use, and share your personal information. We only process personal data lawfully, fairly, and transparently and only for the purposes stated herein. Our privacy practices are guided by the principles of purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
2. Scope of This Policy and Role of the Data Controller
This Privacy Policy applies to any individual who interacts with our website, progamerpulse.com, and our related services. In relation to the GDPR, ProGamerPulse acts as the “Data Controller” for all personal data collected via our platforms.
This Policy outlines our data practices for website visitors, registered users, subscribers, and customers. It does not apply to third-party websites or services that are not owned or controlled by us.
3. Categories of Personal Data We Process
We collect and process the following categories of personal data:
a. Usage Data
Includes information your browser sends when visiting our website, such as IP address, browser type, pages visited, date/time of visit, time spent, and diagnostic data related to website use.
b. Account Data
Includes your name, email address, telephone number, billing and shipping address, and associated credentials when you create an account with us.
c. Profile Data
Includes details about your interests, preferences, feedback, purchase history, and behavioral patterns collected from interactions with our services.
d. Communication Data
Includes records of customer support messages, email correspondences, contact form submissions, and other user communications.
e. Technical Data
Includes your internet connection details, device identifiers, operating system, browser settings, and hardware configurations.
f. Transaction Data
Includes payment and order history, refund records, delivery addresses, and relevant billing/payment provider info. We partner with secure third-party payment processors and do not store your full financial data.
g. Preference Data
Includes selections about marketing preferences, product subscriptions, opt-in/opt-out records, and interests based on previous activity or expressly provided choices.
4. Legal Bases for Processing Personal Data
We rely on the following lawful bases to process your data:
– Consent: For sending marketing communications or optional cookies, where legally required.
– Contractual Necessity: For processing to fulfill orders, deliver services, and manage accounts.
– Legal Obligation: To comply with regulatory and legal requirements (e.g., tax, fraud prevention).
– Legitimate Interests: To analyze usage, improve services, prevent misuse, and secure our platform, where such interests do not override your data protection rights.
5. Your Rights Under GDPR and CCPA
You have the following rights regarding your personal data:
– Right of Access: To know whether we hold your personal data and to request a copy.
– Right to Rectification: To correct inaccurate or incomplete personal information.
– Right to Erasure: To have your personal data deleted under specific conditions (“right to be forgotten”).
– Right to Restriction: To limit the processing of your personal data in certain scenarios.
– Right to Data Portability: To receive your personal data in a structured, commonly used format and transfer it to another controller.
– Right to Object: To object, on grounds relating to your situation, to the processing of your personal data, particularly for direct marketing.
– Right to Non-Discrimination (CCPA): To receive equal service and price even if you exercise your privacy rights.
To exercise these rights, please contact us via [email protected].
6. Security Measures
We implement robust technical and organizational security measures designed to protect your personal data from unauthorized access, misuse, loss, or destruction. These include:
– Secure Encryption Protocols (HTTPS, TLS)
– Access Control Systems and Role-Based Permissions
– Encrypted Data Storage and Regular Backups
– Staff Training on Privacy and Security Best Practices
– Regular Vulnerability Assessments and Monitoring
Despite our safeguards, no digital transmission or storage is guaranteed fully secure. Users are encouraged to take their own precautions, including choosing strong passwords and logging out after sessions.
7. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA) or other jurisdictions, it is protected through appropriate safeguards, such as:
– European Commission Standard Contractual Clauses (SCCs)
– Adequacy Decisions by the European Commission
– Binding corporate arrangements consistent with GDPR requirements
When sharing data with processors or partners in the U.S. or other non-EEA countries, we ensure equivalent levels of protection in line with applicable legal standards.
8. Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Retention periods include:
– Account and Profile Data: Retained during the lifetime of your account and for a period of 3 years thereafter for auditing and fraud prevention.
– Transaction Data: Retained for 7 years to comply with tax and accounting obligations.
– Communication and Support Data: Retained for 2 years to manage ongoing relationships and improve service quality.
– Technical and Usage Data: Retained for 1 year for website analytics and performance improvement.
Once data is no longer needed, it is securely anonymized or deleted.
9. Cookie Policy
We use cookies and similar tracking technologies on progamerpulse.com to enhance your browsing experience. Cookies we use include:
– Essential Cookies: Required for basic functionality and security of the site.
– Functional Cookies: To remember user preferences and settings.
– Analytics Cookies: To measure and analyze user interaction (e.g., Google Analytics).
– Performance Cookies: To evaluate and improve site performance and usability.
10. Cookie Consent and Management
Users in jurisdictions covered by the GDPR and CCPA are presented with cookie consent dialogs upon visit. You may manage or withdraw consent at any time via your browser settings or our Cookie Preferences Center.
Under applicable laws, your consent will be requested for all non-essential cookies. You may choose to enable or disable cookie use without affecting the core functionality of progamerpulse.com.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children without verified parental consent. If we discover that a child under 13 has submitted personal information, we will delete it immediately.
If you believe a child has provided us with personal data, please contact us at [email protected].
12. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, or our data practices. Material updates will be communicated through a notice on our website or via email where required. We encourage users to review this page periodically to stay informed.
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Privacy Team:
Email: [email protected]
Website: progamerpulse.com
We are committed to upholding your privacy rights and will respond to all verifiable data access or deletion requests in accordance with applicable law.
This Privacy Policy reflects our ongoing compliance with GDPR, CCPA, and our steadfast commitment to the protection of your personal data, transparency, and responsible data stewardship.