Privacy Policy - Progamerpulse

1. Introduction: Our Commitment to Privacy and Data Protection

At ProGamerPulse.com, we are committed to safeguarding the privacy and personal data of our users. We recognize the importance of maintaining data integrity, transparency, and security, and we adhere to globally recognized standards including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how and why we collect, process, store, share, and protect your personal data, ensuring you retain control over your information at all times.

2. Scope of this Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access our services through the ProGamerPulse.com website. ProGamerPulse.com is the “Data Controller” of your personal data within the meaning of applicable data protection laws. As such, we determine the purposes and means of processing your personal data.

For all data protection matters, you may contact us via email at [email protected].

3. Categories of Personal Data We Process

We process the following categories of personal data in connection with your use of the site and our services:

a. Usage Data: Includes information about how you use our website, such as your IP address, browser type, internet service provider, referring/exit pages, date/time stamps, and device event data (e.g., crashes, hardware settings).

b. Account Data: Includes identifiers you directly provide when creating an account, such as your full name, postal address, email address, phone number, and login credentials.

c. Profile Data: Includes your preferences, game interests, browsing behavior, purchase history, and other profile settings configured through your account.

d. Communication Data: Includes records of communications you have with us, such as support inquiries, email messages, chat transcripts, contact forms, and associated metadata.

e. Technical Data: Includes information about your device and configuration, such as device type, operating system, hardware model, and browser settings.

f. Transaction Data: Includes e-commerce-related data such as payment details (e.g., masked credit card information), order records, delivery addresses, billing addresses, and receipt history.

g. Preference Data: Includes your marketing and communication preferences, including opt-in or opt-out selections, as well as stated interests in specific products or services.

4. Legal Bases for Processing Personal Data

We rely on the following legal bases for the processing of your personal data:

– Contractual Necessity: For processing that is required to enter into or perform a contract with you, such as fulfilling orders or providing customer support.

– Consent: Where required by law or where appropriate, we will ask for your explicit consent prior to processing certain types of data, such as for marketing communications.

– Legitimate Interests: For purposes that are reasonably expected within the context of our relationship with you, such as analytics, website optimization, fraud prevention, and direct marketing, provided such interests are not overridden by your rights.

– Legal Obligation: Where processing is necessary to comply with legal, regulatory, or judicial obligations.

5. Your Data Subject Rights

Under GDPR and CCPA, you may exercise the following rights concerning your personal data:

– Right of Access: You have the right to request access to the personal data we hold about you.

– Right to Rectification: You may request correction of inaccurate or incomplete data.

– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data in certain circumstances.

– Right to Restrict Processing: You may request that we restrict processing of your data under limited conditions.

– Right to Data Portability: You may request a copy of your data in a structured, commonly-used, and machine-readable format.

– Right to Object: You may object to processing based on our legitimate interests or direct marketing.

California residents may also:

– Request the categories of personal data collected, sources of data, and whether it was sold or disclosed.

– Opt-out of the sale of their personal data (note: we do not “sell” personal data as defined under the CCPA).

To exercise these rights, please email your request to [email protected]. We may require verification of identity to process your request.

6. Security Measures

We implement robust technical and organizational safeguards to protect your personal data, including but not limited to:

– Secure encryption protocols for storage and transmission

– Role-based access controls and user authentication procedures

– Routine data backups and secure infrastructure

– Ongoing security awareness training and monitoring

Despite these measures, no data transmission over the internet is guaranteed to be completely secure. We encourage you to exercise caution and take appropriate measures to protect your own devices and account credentials.

7. International Data Transfers

Your personal data may be transferred to and stored in jurisdictions outside of your country, including nations that may not provide the same level of data protection as your home country. In such cases, we implement appropriate safeguards—such as Standard Contractual Clauses approved by the European Commission or certifications under recognized frameworks—to protect the transferred data in compliance with applicable laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which the data was collected, including:

– Usage Data: Retained for up to 12 months for analytics and security purposes.

– Account Data: Stored until your account is deactivated and for a maximum of 30 days thereafter.

– Profile and Preference Data: Retained for the duration of your user relationship and up to 12 months after termination, unless otherwise required for legal or contractual reasons.

– Communication Data: Stored for up to 3 years to maintain service quality and resolve any disputes.

– Transaction Data: Retained for up to 7 years to comply with financial and tax obligations.

Upon expiration of the applicable retention period, your data will be securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your user experience and assess website performance. Cookies may be set by us or by third parties acting on our behalf and include:

– Essential Cookies: Required for website functionality (e.g., session management, logins).

– Functional Cookies: Enhance user experience with features such as remembering user preferences.

– Analytics Cookies: Help us understand visitor behavior through tools such as Google Analytics.

– Performance Cookies: Measure website speed, responsiveness, and interaction patterns.

We do not use cookies that, by default, identify you personally without your consent.

10. Cookie Management and GDPR/CCPA Compliance

You have full control over your cookie settings. Upon your first visit, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You may also modify your preferences at any time using your browser settings or our on-site cookie management tool.

We comply fully with GDPR and CCPA requirements for transparency, prior consent, and the right to opt out of tracking. Data collected via cookies is processed under appropriate legal bases including consent and legitimate interest.

11. Special Protections for Children Under 13

ProGamerPulse.com does not knowingly collect personal data from children under the age of 13. If you are a parent or legal guardian and believe your child has provided us with personal data, please contact us at [email protected]. Upon verification, we will promptly delete such information.

12. Policy Updates and User Notifications

We reserve the right to modify this Privacy Policy at any time in response to evolving legal, regulatory, or operational requirements. Any material changes will be communicated via prominent notification on our site or via direct communication where appropriate. Continued use of our services after such changes constitutes your acceptance of the amended policy.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:

Email: [email protected]

We take every request seriously and will respond within the timelines mandated by applicable data privacy laws.

At ProGamerPulse.com, your trust and privacy are central to everything we do. We are committed to full compliance with privacy regulations and are available to assist you in understanding and exercising your rights.